pre-filled ticket and personalized topic

iali

Hello everyone,
I would like to ask if it is possible to set up the pre-filled templates and if it is possible to enter the topics according to the customer organization, so that when a user enters the portal to open a ticket, he sees only the topics that I have defined for that customer and that he does not see the topics dedicated to internal it support or other customers.
thanks

KevinTheJedi

iali

No, Help Topics are either Public (shown to all Users) or Private/Internal (internal to Agents only). There is no way to separate Help Topics for specific Users/Orgs at this time.

You can however use Ticket Filters to assign a specific Help Topic based on certain criteria.

Also, what do you mean by "pre-filled templates"?

Cheers.