Upgrade issue

txatxatxa

Hi folks,

just tried the upgrade procedure. I' on v1.17.2 and upgrading to v1.17.4. I overwrited the contents of the osticket folder with the contents of the upload folder inside the zip file. After login in the upgrade wizard does not seem to trigger.

Isn't that the correct way to upgrade?

KevinTheJedi

txatxatxa

Yes, since you went from a minor version to another minor version of the same major version (eg. 1.17.x to 1.17.x) it requires no upgrade scripts to run which does not trigger the upgrader. Meaning, if upgrading from a minor version to another minor version of the same major version you are effectively only updating the codebase.

With this being said, if you upgrade from a major version to a new major version (eg. 1.17.x to 1.18.x) then that would require the upgrade scripts to run and would present the upgrader.

Cheers.

jiggs

I'd check if you did the #9 step in the upgrade guide.
For newer versions the config.php or ostconfig.php file should be renamed to ost-config.php and moved to the /include folder.

txatxatxa

Thank you KevinTheJedi ! No database update needed for minor versions.

Indeed jiggs I did check that step. Thank you for pointing this out.