Hello,

Currnetly I have nesting departments configured on my os-Ticket (v1.18.0 ) setup. I want to transfer tickets from one child dept to another child dept seamlessly . I do not wish to provide extended acceess to agents for this seamless transfer, can this be achieved with out code modifcation ?

    kirandev92

    Of course:
    Admin Panel > Agents > Agents > select Agent in question > Permissions > Miscellaneous > Department - Ability to see all Departments

    Cheers.

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