- Edited
Hello -
I've got osticket 1.17.3 working and it's magnificent.
My boss has asked whether the following is possible:
Our default incoming email is it@company.com and default routes to the Support department.
Is it possible to set up different email addresses such that (for example) recruiting@company.com gets redirected to it@company.com but, based on the original recruiting@company.com address, gets routed to the Recruiting department rather than the Support department?
Or can we route based on the Subject (e.g., Support by default, Recruiting with some sort of subject tag)?
We're hoping to avoid creating a bunch of email accounts that we need to poll.
Thank you