Need badly: Department dropdown in client view

paulroots08

Hi Guys,

Please help me to add the Department dropdown in the client view.

Thanks and God bless!!!!!!

Paul

ntozier

I think that the general consensus is that clients shouldn't be able to pick what department a ticket goes to. You should be able to utilize ticket filters to assign your tickets to the proper department.

jccrofty30

To allow clients to select their own Department? Or select which Department the the ticket will route too?

jeffy

Hi, I had the same demand a while ago.

The answer was that that's not to the client to choose to which department a ticket should go.

Help topics are created to be sent to a default department.

I can understand your need for this feature, but I think a well designed hierarchy in help topics and a dynamic in-depth lookup feature for help topics (instead of a hierarchical unique dropdown) should do what you (and I) want.

paulroots08

To allow clients to select their own Department? Or select which Department the the ticket will route too?

To allow the clients to select their own Department. :)