Hi All,

I am new to OsTicket and would like to migrate approx. 4000 tickets from a different system to OsTicket v.1.17.3. From what I can tell, the easiest way to do this would be to create tickets and then posts ticket replies using the API - although I am very open to pointers/suggestions!

I would like to keep the same ticket number from the previous system for ease of reference (ost_ticket['number']). Is this field possible to set via API post call?

Thanks for any advice!

    sbonilla

    No, Ticket numbers are randomly generated or generated based on a custom sequence (Admin Panel > Settings > Tickets > Default Ticket Number Sequence). There is no way to pass a number for a ticket.

    Also, you cannot add replies to tickets via API. The API is super limited; you can only create tickets and that’s it.

    Cheers.

      5 days later

      Please try this below APIs. I have created reply api as well.
      https://github[dot]com/sharmaghanshyam/Osticket-Creation-API

      [Edited by Admin]

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