Internal User Creation

rtucker

How does one go about creating an internal user. Not an agent but a user.

I'd like to setup certain help topics that can only be access internally mark them as private but even when I create an account with our local domain these help topics do not appear in the list of options when creating new tickets when logged in as that user. They do show up on the Agent side but that's pretty useless.

KevinTheJedi

rtucker

Help Topics are either Public (available to all Users) or Private/Internal (Agents only). There is also no concept of an "internal user". There are only Users and Agents.

Cheers.

rtucker

Thanks for the help. Was hoping to be able to use OS ticket for both internal and external support within our company as we not only serve our own users but also users who are clients of the company that have received our production machines.

ntozier

Your users and the external users would have User accounts.
The staff that answer the tickets would be Agents.