Hello!
I am using the 'object.edited' signal to get when a ticket is closed or re-opened.

I have noticed that when a ticket is re-opened I get (among others) two signals with the following data at the mentioned order

  1. {"type":"edited","key":"closed","orm_audit":true}
  2. {"type":"edited","key":"reopened","orm_audit":true}

Do you happen to know why the closed signal is sent again on a already closed ticket and if there is a workaround that?

Thank you!
John

    KevinTheJedi
    Thank you for the reply.

    Since the ticket is already closed, why we are getting the same signal we get when we close the ticket?

    Shouldn't the audit plugin just get the "reopened" signal and proceed with the relevant entry/entries?

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