add custom field to ticket replies

Hi,
Where can add a custom field for ticket replies made by an agent?

we are using osticket v1.18

Please further explain, I’m not following.

Cheers.

We would like track the time spent and billed per ticket. So an agent needs to be able to fill in the time spent and billed per message in a ticket.

i have already added a custom field for the new ticket, but what we would like this to be available per messages added to a ticket.

Oh custom fields are only in the ticket header. You can’t make a field per message.

Cheers.

so time tracking is not possible for now besied adding the two custom fields un the ticket template?

We don’t have the concept of time tracking in osTicket so adding custom fields and manually updating the fields is the only option.

Cheers.

ok thanks 😛