authentication config box not displaying

rmart10

I am setting up v1.17.3. I have installed the OAuth2 client plugin however when i navigate to Emails > our support email > Remote Mailbox > enter info > select Authentication config it will not display. I have attached the image of what this looks like.

KevinTheJedi

rmart10

Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Also, post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

rmart10

KevinTheJedi

rmart10

Awesome, now we are just waiting on you to check your logs.

Cheers.

rmart10

Any guidance on where I can locate these error logs?

rmart10

Here are the php error logs

rmart10

Here are some site log files

#Software: Microsoft Internet Information Services 10.0
#Version: 1.0
#Date: 2023-06-09 17:58:01
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2023-06-09 17:58:01 ::1 GET /osTicket/scp/emails.php _pjax=%23pjax-container 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/system.php 302 0 0 2632
2023-06-09 17:58:01 ::1 GET /osTicket/scp/login.php - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/system.php 422 0 0 196
2023-06-09 17:58:01 ::1 GET /osTicket/scp/emails.php - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/system.php 302 0 0 202
2023-06-09 17:58:01 ::1 GET /osTicket/scp/login.php - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/system.php 422 0 0 200
2023-06-09 17:58:01 ::1 GET /osTicket/scp/css/login.css - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 2
2023-06-09 17:58:01 ::1 GET /osTicket/css/font-awesome.min.css ca95150 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 9
2023-06-09 17:58:01 ::1 GET /osTicket/js/jquery-3.6.3.min.js ca95150 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 13
2023-06-09 17:58:01 ::1 GET /osTicket/js/jquery-ui-1.13.2.custom.min.js ca95150 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 1
2023-06-09 17:58:01 ::1 GET /osTicket/scp/images/ost-logo.png - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 3
2023-06-09 17:58:01 ::1 GET /osTicket/scp/images/osticket-grey.png - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/login.php 304 0 0 14
2023-06-09 17:58:01 ::1 GET /osTicket/assets/font/fontawesome-webfont.woff v=3.2.1 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/css/font-awesome.min.css?ca95150 304 0 0 1
2023-06-09 17:58:01 ::1 GET /osTicket/scp/images/login-headquarters.jpg - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/114.0.0.0+Safari/537.36 http://localhost/osTicket/scp/css/login.css 304 0 0 7

KevinTheJedi

rmart10

Unfortunately none of those are helpful. Edit your bootstrap.php file, set display_errors and display_startup_errors to 1, save the file, restart the webserver, and retest to see if the errors pop up on screen.

Cheers.

rmart10

made the changes to the bootstrap.php file and it still loads the same also no error

ntozier

I would delete the email... and re-add it and see if that helps.