Email Fectching (IMAP Gmail) -- OK
Authentication (OAuth2 Gmail) -- OK
Email Fetched on Auto-Cron -- OK
Accept emails from unknown Users -- OK
Hi there!
In addition to several php forms using API to create tickets (no problem here), I've recently configured my OST to create ticket by email. I have created and configured an address email (alias) in my Gmail account.
Everything seems to work fine : the email sent to the address is classified in a specific folder and the auto-cron method do the job perfectly when an agent is logged. The email is correctly fecthed but none of the data specified in it are used in the new ticket created. Even if I provided all informations in the email, the fields of the General Inquiry form are only filled with the email account informations of the sender:
name - the name of the email account
email - the address of the sender
subject - the subject of the email
According to the OST documentation, we can autofill the fields of the General Inquiry form by indicating those fields in the email body but it's not working for me... Did I miss something?
Could you please provide me a concret example of how the email has to be formated?
Thanks!
