Can´t add users after installation

tomasdetinis

Hello, i´ve been using Osticket for a long time, but I recently had to reinstalled it in my server, because I had a problem with it. I installed the 1.17.3V.
Now, when I try to add a new user the page keeps loading and I cant do anything. Can someone help me with this?
Thank you!

KevinTheJedi

tomasdetinis

Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Also provide a screenshot of Admin Panel > Dashboard > Information.

Cheers.

tomasdetinis

Hi Kevin, thank you for reply. I´ve just notice that this error happens with a lot of differents features, and i still dont know why. Here is my dashboard information

KevinTheJedi

tomasdetinis

You are using NGINX which is not supported out of the box. You need to either switch to Apache/LiteSpeed or find a working NGINX recipe on this forum. Once you do this you can retest to see if they work.

Cheers.

tomasdetinis

Thank you very much, that solved my problem. I still having issues with the program, I´m struggling with the set up.
When I try to open a new ticket, the page gives me a 404 error. Is there something that i´m missing out?

KevinTheJedi

tomasdetinis

Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

ntozier

Side note: you didnt really tell us what you did that solved your problem,
Did you switch to Apache?