Hello everyone! Could you please tell me what is the difference between zendesk and osticket? I'm new to this, I would be interested to know the opinion of someone who has used both applications, which one is easier to use and other pros and cons.
I have been using Zendesk, now I am trying OsTicket. I can say that they are both easy to use. As far as I've understood, the features are about the same. Among the disadvantages of Zendesk are technical support and price. You can read more about the pros and cons here https://www.helpwire.app/blog/email-ticketing-systems/ In general, I need a little more information to be able to advise you. It all depends on your priorities.
Bummer they don't list osTicket! I've tried a few of them on the list and, well, osTicket fits us very well.
