Hi, Please I need help.

Suddenly I can't log in to osTicket. HTTP ERROR 500

I get this httpd log

[Mon May 29 11:04:58.370025 2023] [php:error] [pid 1920] [client 200.112.191.254:1065] PHP Fatal error: Uncaught Error: Call to undefined function mysqli_init() in /var/www/html/osTicket/include/mysqli.php:28\nStack trace:\n#0 /var/www/html/osTicket/bootstrap.php(212): db_connect()\n#1 /var/www/html/osTicket/main.inc.php(28): Bootstrap::connect()\n#2 /var/www/html/osTicket/scp/login.php(16): require_once('...')\n#3 {main}\n thrown in /var/www/html/osTicket/include/mysqli.php on line 28

Regards.

    frsoto

    This means your PHP installation doesn’t have the mysqli extension installed or enabled. Please contact your server administrator or hosting provider for further assistance.

    Cheers.

        frsoto

        We do not host your instance so you’d need to contact your server admin and/or hosting provider for an explanation.

        Cheers.

          frsoto If you are able to, you could try just rebooting it to see if that resolves it.

              4 months later

              Very odd. I just had the same thing happen on Ubuntu 20.0.4. Upgrading to the latest php restored functionality.

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