"Bad sequence of commands" when configuring SMTP mail

wouterve

Hello,
I'm having a hard time configuring outgoing mails for Osticket. I've tried several mail-addresses and authentication methods (oauth2 + basic) but I always receive this error:

Bad sequence of commands

Basic auth:

oauth2:

No entries in the osticket log though. What could be wrong with my installation? All necessary php mods are installed for instance.

KevinTheJedi

wouterve

MS disabled basic auth in October of last year..

Please upgrade to v1.17.3, install the OAuth2 plugin, and follow this guide to configure O365 emails:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Cheers.

wouterve

Hi,
Thanks for your answer however I'm already on V1.17.3 & have installed the OAuth2 plugin 0.6 which is successfully configured as authententication backend and for Incoming mails.

I'll elaborate my question a bit as it may not be very clear.
First I tried to setup outgoing mails with OAuth2, but as I was always getting the same error Bad sequence of commands
As I did not encounter this error in this or this forum post I decided to try to setup another mail account which uses basic auth (mailjet & yahoo) but I was also getting the same error (first screenshot).

So it seems whatever authentication mechanism I choose, I always get the same error. How can I troubleshoot this?

KevinTheJedi

wouterve

For the O365 email set the auth to "Same as Remote Mailbox" if you already have auth configured for Remote Mailbox.

Cheers.

wouterve

I did this but I got a 500 error:

[Thu May 25 15:40:00.252781 2023] [proxy_fcgi:error] [pid 2485013:tid 140410541573696] [client 192.168.123.60:51453] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined method osTicket\Mail\NoAuthCredentials::getAccessToken() in /var/www/osticket/upload/include/class.email.php:557\nStack trace:\n#0 /var/www/osticket/upload/include/class.email.php(495): EmailAccount->getAccessToken()\n#1 /var/www/osticket/upload/include/class.email.php(1349): EmailAccount->checkStrictMatching()\n#2 /var/www/osticket/upload/include/class.email.php(1377): SmtpAccount->setInfo()\n#3 /var/www/osticket/upload/include/class.email.php(328): SmtpAccount->update()\n#4 /var/www/osticket/upload/scp/emails.php(35): Email->update()\n#5 {main}\n thrown in /var/www/osticket/upload/include/class.email.php on line 557', referer: https://support.company.com/scp/emails.php?id=4

FYI: I'm using phpin fpmmode.

KevinTheJedi

wouterve

No, not "no authentication" set it to "Same As Remote Mailbox".

Cheers.

KevinTheJedi

wouterve

You may need to just go to the database, go to the email_account table, delete any associated account records for the email in question, and reconfigure the email. Don't delete the email record just the email_account records for this specific email.

Cheers.

wouterve

KevinTheJedi
Yes I've selected "Same As Remote Mailbox" but when I save I got the 500 error

KevinTheJedi
Yes that makes sense, I think there's something corrupt with my mail setup. I'll take a look to the db and delelete the records in question. I'll report back.

Thanks

wouterve

I'm still having the same issue. Here is what I've done

I have deleted all rows from tabke ost_email_account & reconfigured my email.
After I select Same As Remote Mailbox , I receive a 500 error.
I forgot to mention this yesterday, but I'm using a shared mailbox in M365 and deselect the option Strict Matching. According to this thread, this should work for both remote inbox & outgoing mails.

For me it's only working for inbox and only after some trial & error: upon first submitting the OAuth2 authentication (for remote inbox) it reported an error Email Mismatch: Expecting Authorization for support@company.com not myaccount@verbeke.com eventhough I had deselected the strict matching option. After some retries It did work.

When I configure OAuth2 separately for outgoing mails, I also receive this mismatch error, even after several retries.

It seems to me this option forstrict matching is not 100% bullit proof

KevinTheJedi

wouterve

You should only have to deselect the option twice. The first time it’s not saved yet so on second try it should be saved.

With a shared mailbox you have to add the user you are authorizing as to the Send As and Full Access permissions.

Also make sure you are using the latest build of the OAuth2 plugin with v1.17.3.

Cheers.

wouterve

KevinTheJedi

You should only have to deselect the option twice

Ok thanks, clarifies this behaviour.

With a shared mailbox you have to add the user you are authorizing as to the Send As and Full Access permissions.

I can confirm the user I use to authorize does have send as + full access permissions. This is confirmed as I can manually send mails from this mailbox.

Also make sure you are using the latest build of the OAuth2 plugin with v1.17.3.

Here is my osticket information:

And OAuth2 plugin version = 0.6

So I'm still back from square 1. Here is a recap:

Authentication = Same as remote mailbox: Error =Bad sequence of commands (upon enabling the status, if status=disabled it does not give any error)
-when clearing all fields and disable outgoing mails + save and then fill in the fields again + auth=same as remote mailbox, I receive a 500 error.

Are there any more possibilities to debug this behaviour?

KevinTheJedi

wouterve

Not really unless the mail server has logs or you can trace the connection from the webserver to see where it’s failing. I’ve never encountered this error before, nor seen it before. We have so many people using O365 so I don’t know what’s going on in your case.

Cheers.

ntozier

If it were me I would delete the email and re-set it up.