Swedish language pack breaks osTicket

Chipskate

Whenever I set the default language to Swedish in the admin panel on my fresh 1.17.3 install all text stays in English, and the settings page breaks:

Some other tabs in the admin panel, such as agents, plugins etc are completely blank.
If I look in the httpd logs, I find a bunch of these errors:
[Fri May 19 23:01:36.361861 2023] [php:error] [pid 41103] [client ###.###.###.###:45758] PHP Fatal error: Uncaught ValueError: Path cannot be empty in /usr/local/var/www/osticket_ll/include/class.translation.php:568\nStack trace:\n#0 /usr/local/var/www/osticket_ll/include/class.translation.php(352): Translation->load_tables()\n#1 /usr/local/var/www/osticket_ll/include/class.translation.php(380): gettext_reader->get_plural_forms()\n#2 /usr/local/var/www/osticket_ll/include/class.translation.php(414): gettext_reader->select_string()\n#3 /usr/local/var/www/osticket_ll/include/class.i18n.php(576): gettext_reader->ngettext()\n#4 /usr/local/var/www/osticket_ll/include/staff/settings-system.inc.php(118): _N()\n#5 /usr/local/var/www/osticket_ll/scp/settings.php(57): include_once('...')\n#6 {main}\n thrown in /usr/local/var/www/osticket_ll/include/class.translation.php on line 568, referer: https://support.###.se/scp/settings.php?t=system
I've tried using both the .phar file from the install archive and directly from the osTicket downloads page, both with the same result. Other language packs, such as Danish, Norwegian, UK English etc, work perfectly fine.

Here's my install info:

Info from the sv_SE.phar file:
'Build-Date' => 'Wed, 08 Mar 23 20:58:41 +0000', 'Phrases-Version' => NULL, 'Build-Version' => 'v1.17.3', 'Build-Major-Version' => '1.17', 'Language' => NULL, 'Id' => 'lang:sv_SE', 'Last-Revision' => NULL, 'Version' => 0,

KevinTheJedi

Chipskate

Seems like permission issues. It can’t read from the language pack.

Cheers.

Chipskate

KevinTheJedi Thanks for the reply; as far as I can tell both the broken and working language packs all have the same owner and permissions:
###@### i18n % ls -l total 3264 -rwxrwxr-x@ 1 _www _www 1097 8 Mar 19:56 README.md -rw-r--r--@ 1 _www _www 408322 19 Maj 22:25 da.phar -rw-r--r--@ 1 _www _www 402436 19 Maj 22:25 en_GB.phar drwxrwxr-x@ 25 _www _www 800 15 Maj 11:56 en_US -rwxrwxr-x@ 1 _www _www 20586 8 Mar 19:56 langs.php -rw-r--r--@ 1 _www _www 402649 19 Maj 22:25 no.phar -rw-r--r--@ 1 _www _www 420802 19 Maj 22:25 sv_SE.phar drwxrwxr-x@ 3 _www _www 96 15 Maj 11:56 vendor
Same goes for extended attributes:
###@### i18n % xattr *.phar da.phar: com.apple.quarantine en_GB.phar: com.apple.quarantine no.phar: com.apple.quarantine sv_SE.phar: com.apple.quarantine
Both httpd and php are running as _www:
###@### i18n % ps aux | egrep 'httpd|php' _www 41579 0,0 0,0 34655212 1276 ?? S 12:47am 0:00.00 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41293 0,0 0,1 34928376 23748 ?? S 11:08pm 0:00.17 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41292 0,0 0,1 34823864 22296 ?? S 11:07pm 0:00.09 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41291 0,0 0,1 34804472 23696 ?? S 11:07pm 0:00.18 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41290 0,0 0,1 34945720 25060 ?? S 11:07pm 0:00.15 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41289 0,0 0,1 34928312 23280 ?? S 11:07pm 0:00.17 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 41288 0,0 0,1 34804472 30664 ?? S 11:07pm 0:00.40 /usr/local/opt/httpd/bin/httpd -D FOREGROUND root 41287 0,0 0,1 34645020 18140 ?? Ss 11:07pm 0:00.36 /usr/local/opt/httpd/bin/httpd -D FOREGROUND _www 39479 0,0 0,0 34661020 1092 ?? S 10:49pm 0:00.00 php-fpm: pool www _www 39478 0,0 0,0 34643612 1152 ?? S 10:49pm 0:00.00 php-fpm: pool www root 39477 0,0 0,0 34642636 14980 ?? Ss 10:49pm 0:00.38 php-fpm: master process (/usr/local/etc/php/8.1/php-fpm.conf)
Also, forgot to mention in the OP that the server is an Intel-based Mac Pro running macOS 12.6.6, with the Homebrew builds of httpd, PHP and MariaDB.

KevinTheJedi

Chipskate

I’ll have to test myself to see if it’s the language pack or your setup. But you can see from the code it can’t include the file for some reason:

https://github.com/osTicket/osTicket/blob/develop/include/class.translation.php#L568

Try dumping the STREAM and seeing if the file name and path is correct.

Cheers.

Chipskate

KevinTheJedi I added a line to print $this->STREAM to the error log right before line 568; here's the log of me switching between Danish, Norwegian and finally Swedish:
[Sat May 20 01:46:03.417688 2023] [php:notice] [pid 42193] [client ###.###.###.###:33706] phar:///usr/local/var/www/osticket_ll/include/i18n/da.phar/LC_MESSAGES/messages.mo.php, referer: https://support.###.se/scp/settings.php?t=system [Sat May 20 01:46:11.691634 2023] [php:notice] [pid 42196] [client ###.###.###.###:43020] phar:///usr/local/var/www/osticket_ll/include/i18n/no.phar/LC_MESSAGES/messages.mo.php, referer: https://support.###.se/scp/settings.php?t=system [Sat May 20 01:46:19.906503 2023] [php:notice] [pid 42192] [client ###.###.###.###:53520] , referer: https://support.###.se/scp/settings.php?t=system

Chipskate

KevinTheJedi Chipskate Update: I've tried updating to osTicket 1.18, plus re-downloading the language pack, and the issue still persists. That said, I've done some more tests, and I think the problem may be specific to macOS. Here's what I tried:

Test #1: Installed a fresh copy of osTicket on the macOS server, using a fresh database and no plugins except for the Swedish language pack.
Result: Same as before (selecting language pack breaks UI, translations not applied)
Test #2: Set up an Apache2 web server on a Linux system with PHP and MariaDB, and installed osTicket + language pack.
Result: Works perfectly fine, as expected
Test #3: Installed httpd, PHP and MariaDB from Linuxbrew (Linux version of Homebrew), set up a web server, and installed osTicket + language pack.
Result: It works!

At this point I'm not sure how to troubleshoot further, as I'm not exactly experienced with PHP. Please let me know if there is anything else I should try.