1.12 osticket in a 18.04 ubuntu server

padcar

Greetings. I have osticket 1.12 running on a 18.04 LTS ubuntu server. is there a problem if we need to upgrade the ubuntu server to 22.04 LTF for example?

KevinTheJedi

padcar

Upgrading the underlying OS shouldn't be an issue as long as you be sure to keep the same requirements. "Requirements" meaning same webserver config, same php version and config, and same database version/config/data.

I will say that 1.12.x is very old and no longer supported. It is highly recommended that you upgrade to either v1.16.4 or v1.17.3 (preferred). The latest codebase supports PHP 8.0-8.1 (and very soon will support PHP 8.2).

Cheers.

ntozier

Ubuntu 22.04 LTF default version of PHP is 8.1.
So you would definitely need to upgrade osTicket as 1.12.x will not run under PHP 8.1

zamana

And what would be the workflow in this case?

A new, fresh installation, followed by the restore of the database? It would work?

TonyO

Refer to our upgrade guide here.
Basically, first make good backup. You may need to upgrade/install php and its extensions, and MySQL to meet the minimum requirements of the osTicket version you will have. Replace osTicket site files with the new version, and browse to the agent portal. You'll be prompted to run the upgrade wizard.