lcartes
[15-May-2023 20:08:59 UTC] PHP Fatal error: Uncaught Error: Call to a member function getId() on null in /var/www/html/mda/include/client/view.inc.php:145
Stack trace:
#0 /var/www/html/mda/tickets.php(147): include()
#1 {main}
thrown in /var/www/html/mda/include/client/view.inc.php on line 145
This means it's trying to lookup the Ticket User by the currently authenticated user's email and it's not able to find one so it fails. There should be a valid user if they are logged in. Here is the check that fails:
[16-May-2023 11:37:29 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/mda/include/class.schedule.php on line 839
[16-May-2023 11:37:59 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/mda/include/class.businesshours.php on line 143
For this, it seems something is going on with your Schedules/Business Hours. Try disabling the US Holidays schedule and retest.
Cheers.
