Mail Sending: phpMail functions or SMTP

Choki

We have installed and configured the OsTicket, however, we are unable to receive notification emails from the new ticketing tool regarding ticket status

error says, unable to connect to Gmail server, we have used the right port numbers ( 587 and 465)

Please help

KevinTheJedi

Choki

What other information are you using? Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

Choki

KevinTheJedi Now we are getting notification emails, however, its been moving to the spam folder to all of us.

KevinTheJedi

Choki

Oh.. you are using a very old, outdated, and unsupported version. Please upgrade to one of the latest stable versions and retest.

Cheers.

Choki

KevinTheJedi Thank you Kevin, will upgrade and check once.