OAuth2 Office 365 setup issues (I'm going mad): Page 2

OAuth2 Office 365 setup issues (I'm going mad)

KevinTheJedi

Oh, and the Username in the other part of the screenshot. So two changes total, The User Logon Name and the Username in the User Account management popup. Then delete the tokens, get new ones, and retest.

Cheers.

Mguerrero

KevinTheJedi
I understand what you say, but I'm not sure I can change the username inside our organisation, all usernames must meet some rules, that's why usernames are numbers and not the actual email adress...

KevinTheJedi

Mguerrero

That might be a problem then. You need to reach out to your admin and see if you can make an exception for this User account for testing purposes.

Cheers.

Mguerrero

KevinTheJedi
Ok Kevin, thanks for your patience and help

Mguerrero

Mguerrero
Hi Kevin, We changed the username to match the email address, now as you can see it is the same:

But the error persists... I'm still getting the "cannot select INBOX, is this a valid transport?" error...

Is there any log or anything like that to check...?

Thank you

KevinTheJedi

Mguerrero

Not really. I’m really at a loss here. We've checked everything. It doesn’t make any sense. I’ve setup up hundreds of O365 account for OAuth2 and have no issues like this. Y’all may have a weird setup that is preventing it from working properly.

Cheers.

ntozier

Could the INBOX maybe called something else because its not in English?

Mguerrero

ntozier
Hi ntozier,
It could be, but I also tried with the actual name, and also with a different folder .

Mguerrero

ntozier
I also created a folder called literally INBOX and it doesn't work

KevinTheJedi

Mguerrero

You are just having some really weird issues then. I’m still thinking it’s something to do with how the accounts are setup. Everyone so far has been able to properly set this up with O365.

Do you have another Azure environment to test with? Like a personal O365 account?

Cheers.

Mguerrero

KevinTheJedi
Yeah I know, it's really weird... Even thought of creating a new osticket from the beggining... and try.
No I don't have any other azure environment...

Mguerrero

[Edited] Just to give more info, SMTP by the other hand, can be enabled without errors (and tested)

KevinTheJedi

Mguerrero

That's even weirder.. Maybe try disabling IMAP in the user profile in O365 Admin Center, wait a few minutes, and re-enable it? I remember we had to do that one time for a previous user.

Cheers.

Mguerrero

KevinTheJedi
Gonna try that.
Thanks

Mguerrero

KevinTheJedi

Hello,
First of all , thank you for tour patience and support, seems like this is working now, my azure admin did something I'm not sure yet, and it started working....
Once I know what he did I'll post it here, just for informative purposes.
Thanks!

Mguerrero

Looks like all that the azure admin did was disabling IMAP in the user profile in O365 Admin Center, wait a few minutes, and re-enable it like Kevin said...

By the way, does anyone know why if I have more than one account configured in osticket, I can only reply in the ticket from the default one?

Thanks

KevinTheJedi

Mguerrero

Is SMTP properly configured?

Cheers.

Mguerrero

KevinTheJedi
Yes, I did the diagnostic with both accounts and were ok

KevinTheJedi

Mguerrero

Do the Departments have these emails configured as their outgoing email? If so, do you have access to all Departments?

Emails will only appear if it has SMTP enabled, if it’s attached to a Department, and if you have access to the Department.

You can see the code here:

https://github.com/osTicket/osTicket/blob/develop/include/staff/ticket-view.inc.php#L837

Cheers.

Mguerrero

KevinTheJedi
Going to check that. Thank you!

Mguerrero

KevinTheJedi
I'd like to thank Kevin for the great labour he's doing here, finally I was able to put in a production enviroment the Osticket I configured, I'm facing some minor issues but that's matter of configuration I think.

Thanks!

« Previous Page Next Page »