Hi,

is it possible to configure Alert so that we (Team) receive email notification if ticket hasn't been assigned by anyone from the team after 24hours of the Creation Date?
So ticket is delegated to the Team, and no one takes ownership in next 24 hours.

Please send me response as this is very urgently.
Version is 1.14.8

Thank you

      Hi, thanks for the response.
      Could you please share with me code if you have something similar already developed?

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