I don't receive the tickets

vidfe

Good morning,

I am writing because I have a problem, I have recently installed the osTicket 1.17 tool on my IIS server, I am making configurations in the application, and I see that there is an option that allows to generate tickets by email, by configuring it according to the manual, and Do the corresponding tests, I find that it does not generate tickets when I send emails to the email address assigned in the tool, can you help me? Could I have skipped a step?

Limited to this I have to say that I have given permissions to the user that I have created for the application, as well as I have created an application in Azure to link it with osTicket.

hendra

vidfe if you use a microsoft account (azure), then you must be an administrator to be able to Grant admin consent.

for more details please read this guide
https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

vidfe

Hello Hendra.

I have already granted all the administrator permissions based on the article that you have sent me, I have followed all the steps but nothing at all. I don't know if I have a configuration problem, or something.

hendra

vidfe I have checked, if using IIS, it can't fetch email, but after I use XAMPP, everything works fine

maybe you should try it using the XAMPP web server

vidfe

I have found the solution to the problem, I had to create a scheduled task pointing to the php and the cron address, it is already solved.

Thank you!