Installing an email pipe to Postfix server

Njuguna

Hello everyone,
I have installed OsTicket 1.17.3 and would like to set up mail piping to my Postfix server.
When I run the script
https://ticket.example.com/api/pipe.php
in the web browser, I get this message:
#!/usr/bin/php -q pipe.php only supports local piping - use http -> api/tickets.email

Where can I switch local support to remote? And where can I find the tickets.email file or what is its code content?

Best regards
Nujuguna

KevinTheJedi

Njuguna

Pipe from command line; not from the web.

Cheers.

Njuguna

KevinTheJedi And how? And what is with my questions?
Best regards

Njuguna

KevinTheJedi

Njuguna

Please read the documentation:

https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html

Cheers.

Njuguna

KevinTheJedi The answers to questions are written there. I know this link.

KevinTheJedi

Njuguna

What do you mean exactly?

Cheers.

Njuguna

What I've asked:

Where can I switch local support to remote? And where can I find the tickets.email file or what is its code content?

Also in the code of is written

if (!osTicket::is_cli())
   die(__('pipe.php only supports local piping - use http -> api/tickets.email'));

First, there stands something from "only supports local piping" not remote. Second you should use "api/tickets.email". But in the directory osTicket/upload/api isn't this file.
Also when pipe.php only supports local piping, where is the remote possibility? And where is this file tickets.email or which code is inside?

KevinTheJedi

Njuguna

api/tickets.email is simply an API route; it's not a real file. We ship with web.config files (for IIS) and .htaccess files (for Apache) that rewrites the URLs and properly map them to the needed files.

As for Remote Piping please read the documentation carefully. You'll notice at the bottom of the documentation we explicitly state:

osTicket ships with two scripts to help you accomplish this task; automail.php and automail.pl. Both accomplish the same task by posting to http://www.yourdomain.com/osticket/api/tickets.email (replace osticket with the folder name where you installed osticket)

This means we ship with two example files (setup/scripts/automail.php and setup/scripts/automail.pl) that show you have to Remote Pipe.

https://github.com/osTicket/osTicket/tree/develop/setup/scripts

Cheers.

Njuguna

KevinTheJedi
Thanks for your feedback, especially this part:

api/tickets.email is simply an API route; it's not a real file. We ship with web.config files (for IIS) and .htaccess files (for Apache) that rewrites the URLs and properly map them to the needed files.

I would say that belongs in the documentation, as well as a guide that justifies the listed steps.
Then questions like mine would be superfluous. Anyway, many thanks for your words.

Cheers