Logging a ticket via email

kamilr

Hi All,

I am trying to setup osTicket to log tickets via emails received.
I have setup the email config as required in this post
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

However, nothing I do makes it accept tickets via email.
I have the email setup as imap and to delete emails from the mailbox after being polled.

But emails don't leave the mailbox and no new tickets are being logged that way. If I log a ticket via the web portal, I get a response from that email address saying that the ticket is logged.

Please help

KevinTheJedi

kamilr

Did you enable mail fetching at the system level? Did you create a cron job to automatically poll the mailbox?

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

Cheers.

kamilr

KevinTheJedi

Hi Kevin, I am running osTicket on xampp on a windows server.
I have enabled mail fetch on osTicket under the email settings.

kamilr

KevinTheJedi
I have setup a bat file to run PATH\TO\PHP\php.exe -f PATH\TO\api\cron.php
It is now deleting the emails from the mailbox, but it is still not logging a ticket

ramrajone

kamilr
You need to look at your server log to find out what's causing the issue, in order to help you, you need to give more info on your setup
Environment details? (see Admin panel -> Dashboard -> Information)