100s of alerts@ emails per day

devadi_dev

Hey there! Over the past few days I started getting hundreds of emails from the alerts@ account that was automatically created in the Emails section. I checked my host and they said it's spam. I wanted to check here to get your thoughts.

The body of the email for all of them is the same. It contains only this

RXhjZXNzaXZlIGVycm9ycyBwcm9jZXNzaW5nIGVtYWlscyBmb3Igc3NsOi8vaW1hcC5zdGFj a21haWwuY29tOjk5My9JTUFQIChWaXRhbCBUZWNoIFN1cHBvcnQsIExMQyA8c3VwcG9ydEB2 aXRhbHRlY2hyZXN1bHRzLmNvbT4pLgoKUGxlYXNlIG1hbnVhbGx5IGNoZWNrIHRoZSBGZXRj aCBGb2xkZXIgKCkgWzEvNSAtIDAvMV0KCmh0dHBzOi8vc3VwcG9ydC52aXRhbHRlY2hyZXN1 bHRzLmNvbQ==

KevinTheJedi

devadi_dev

It says this:

Excessive errors processing emails for ssl://imap.stackmail.com:993/IMAP (YOUR_COMPANY, LLC <support@your_company.com>).

Please manually check the Fetch Folder () [1/5 - 0/1]

https://support.your_company.com

This means there is mail in the inbox of your support address that cannot be processed for whatever reason. You need to login to the mailbox and clear out any stuck mail in the inbox. You also need to make sure you have SMTP setup and working properly.

Cheers.

devadi_dev

KevinTheJedi you mean SMTP for the alerts@ email address? It's not setup at all. The email address for alerts@ doesn't exist. Do you mean login into the alerts@ mailbox? But what if it doesn't exist?

The email address alerts@ doesn't exist on my domain. It was in the list in OSTicket after installation but I never set it up on my email server. I wonder how I can be receiving emails from that address if it doesn't exist?

I forgot to mention that I am receiving alerts at an email that does exist and is properly set up on OSTicket.

Also, how did you translate the text into words?

KevinTheJedi

devadi_dev

Then you need to set your Default System Email and Default Alert Email to an email with SMTP properly setup so people can receive alerts, replies, etc. You should also check your Departments to make sure they have the appropriate outgoing email and auto response email configured.

It’s able to send those through Sendmail which is a wrapper for local PHPMail on server. However there is currently a bug with Sendmail where the emails are malformed which causes them to appear as encoded rather than being decoded properly; which is what you are seeing above and why you need to have proper SMTP working.

It’s just Base64 encoded text as is most email content these days.

Cheers.

devadi_dev

Great! Thanks for the detailed response. I have a tool called DevUtils that includes a Base64 decoder. Thanks for the clue there.

I've had OSTicket set up for over 1 year so I wonder why this just started happening?

KevinTheJedi

devadi_dev

Just a certain email can’t be processed. It can happen from time to time.

Cheers.