Cannot received email

bmarc

Hello, I've setup an OSticket with version v1.17.3. everything goes well aside from seeing a ticket from email created outside. I am using zoho mail for remote mailbox. Attached herewith is the config. Thank you

KevinTheJedi

bmarc

You need to provide more information as well as a screenshot of your Admin Panel > Dashboard > Information page.

Cheers.

bmarc

Here is the screenshot of admin panel > dashboard > information page.

KevinTheJedi

bmarc

What exactly is the issue you are experiencing? When someone with an email outside of your domain sends you an email it doesn’t create a ticket or what?

Cheers.

bmarc

KevinTheJedi this is exactly my concern. when someone email to the email configured to the OS ticket it doesn't create a ticket. Thanks

KevinTheJedi

bmarc

Any email at all or just emails outside your domain? Do you see any mail fetch errors in your system logs?

Cheers.

bmarc

all email as I tried. I don't see any mail fetch error in system logs.

KevinTheJedi

bmarc

Can you save the email's Remote Mailbox config successfully? Do you have a valid cron job running and working? You can set your Default Log Level to DEBUG, wait for cron to run, and see if inserts a system log entry. If it doesn’t then your cron isn’t working.

Cheers.