Not able to fetch emails

nihals

Hello,

I have installed osticket on our server. MS365 OAuth configuration done for respective email id and received token as well. Email Fetching and SMTP setting enabled and configured.
In Email Settings, enable email fetching and selected default MTA which will be used.
Have also put an entry in crontab.

But not able to fetch emails.

Have tried fetching email using command,
php /path/to/api/cron.php

It has fetched only 100 emails. Not able to fetch anymore.

We would like to resolve this issue as soon as possible.

Suggestions are always welcome.

KevinTheJedi

nihals

Review your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

kamilr

ntozier
I am having the same issue on 1.17.3, running on xampp xpache and mysql. PHP version 8
I have setup a scheduler to run a bat file with PATH\TO\PHP\php.exe -f PATH\TO\api\cron.php
Email settings are setup to delete the emails from the mailbox after retrieving them.
I can see the emails being deleted from the mailbox, but tickets are not being created.