OAuth2 Authorization fail/redirect fail

zeluxenn

About this osTicket Installation
Server Information
osTicket Version v1.17.2 — Up to date
Web Server Software IIS
MySQL Version 5.5.45
PHP Version 8.0.0

Hi guys - So i have to re authenticate again which ive done before.

So i click submit and i get redirected to the Microsoft Permissions Requested page

I now tick off Consent on behalf and click accept and get redirected to http://localhost/osticket/ which just shows the
Welcome to the Support Center page. I then go back to the SCP to check if it has renewed to the token, but no, still the same. I recall last time after I clicked to accept it would get redirected back to the oAuth2 Authorization page and see that it's green with a new token correct?

EDIT - The redirect URL callback endpoint is http://localhost/osTicket/api/auth/oauth2 - And if I just paste that into the browser it indeed goes to the Welcome to the Support Center page as mentioned above.

KevinTheJedi

zeluxenn

You can’t just paste it in the browser it has to have extra stuff added from the provider. Something isn’t configured correctly. I would follow our documentation and re-review all your settings.

Cheers.

zeluxenn

I have checked and all is as it should be. And it have been working for a few months, AND i have been renewing the token before.

KevinTheJedi

zeluxenn

#1 The Scopes are wrong (they should be only offline_access https://outlook.office.com/Mail.ReadWrite)
#2 Are you accessing osTicket in your browser using the URL http://localhost/osTicket/scp? The URL you access the helpdesk with must be http://localhost/osTicket/scp exactly.
#3 Are you sure the Authorization Endpoint and Token Endpoints are correct?
#4 Are you sure you are using the Application (client) id for Client ID and Client Secret Value for the Client Secret?
#5 Did anything change on the azure application side or permissions?
#6 When it brings you to MS to authenticate, are you certain you are authenticating as the email you are trying to configure?

Cheers.

zeluxenn

Hi.
I removed the plugin by following ntozier reply on this post https://forum.osticket.com/d/101542-oauth2-plugin-error/4

And then just followed the guide once again, and its now working.