Edit customer's tickte overview

DanyRalph

Hello,

I would like to display an information entered in the ticket on the customer's ticket overview page. For the moment I can only see Ticket number - Date - Status - Subject - Department. I have created a text field (location) that I am able to display in the ticket overview on the agent side. I had to edit the queues for that and it works. However, I can't change the queues/overview on the customer side. Is there any way to display this information in the customer-side ticket overview
?

Thanks 🙂

KevinTheJedi

DanyRalph

You will have to modify the code to accomplish this. We don’t have guides, docs, or anything on modifying the code so you are on your own with this. The code is open source and publicly available on GitHub.

Cheers.