Error when I try configure email with basic authentication (legacy)

cbr_net

Hi,

I have a problem, when I try to configure the mail with basic authentication the system only show this image:

Any idea?

Thanks in advance

The config is:

KevinTheJedi

cbr_net

Look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

matias-gallegos

I have the same issue

KevinTheJedi

matias-gallegos Please read my comment above.

matias-gallegos

I have the issue, but only there.

TonyO

Error 500 is generic, meaning the server is unable to load a page for some reason. Look in the server logs, for example the php log. There should be a related fatal error with more details.

KevinTheJedi

cbr_net

You need to do as TonyO described above and look into your PHP error logs.

Cheers.

cbr_net

Hi, currently I have this problem still, I worked with Os ticket since 1 year but on my work we have a Linux server, here the software run ok, however in this case this problem happens only in the cpanel on a domain, I tried with others 3 domains and the result is same.