White screen when commenting to a ticket

donnieb

I have upgraded to 1.17.3 and now when I comment to a ticket I get a white screen. This is the log output:

Stack trace:
#0 /home/provoipadmin/public_html/helpdesk/main.inc.php(23): require()
#1 /home/provoipadmin/public_html/helpdesk/client.inc.php(21): require_once('/home/provoipad...')
#2 /home/provoipadmin/public_html/helpdesk/index.php(16): require('/home/provoipad...')
#3 {main}
thrown in /home/provoipadmin/public_html/helpdesk/bootstrap.php on line 369
[11-Apr-2023 01:18:44 UTC] PHP Fatal error: Uncaught Error: Non-static method Misc::currentURL() cannot be called statically in /home/provoipadmin/public_html/helpdesk/bootstrap.php:369

KevinTheJedi

donnieb

Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

donnieb

KevinTheJedi

donnieb

From the error it looks like it's either not running the appropriate PHP version (8.0 or 8.1) or your webserver is caching some older files. It's saying it can't call a specific method statically as it's a non-static method however we addressed such issues with PHP 8.1 support a while ago. Since your Information page shows PHP 8.0 I'd suspect it's the latter of cached files. Please try replacing your current code with the latest code from our website, restart LiteSpeed, restart PHP-FPM (if you're running it), and retest.

Cheers.

donnieb

I have replaced the code from the website, restarted Litespeed, and do not use PHP-FRM. Still getting the exact same error. I also switched from 8.0 to 8.1 will no change in the error. Any ideals?

KevinTheJedi

donnieb

Not really, no. It doesn't make much sense. Open your bootstrap.php file, copy what's on line 369, and paste it here.

Cheers.

donnieb

KevinTheJedi

donnieb

Can you please go back to your error logs and re-copy the latest errors? It seems you mis-copied it initially so it's all out of whack.

Cheers.

donnieb

[11-Apr-2023 01:18:43 UTC] PHP Fatal error:  Uncaught Error: Non-static method Misc::currentURL() cannot be called statically in /path/to/helpdesk/bootstrap.php:369
Stack trace:
#0 /path/to/helpdesk/main.inc.php(23): require()
#1 /path/to/helpdesk/client.inc.php(21): require_once('/home/provoipad...')
#2 /path/to/helpdesk/index.php(16): require('/home/provoipad...')
#3 {main}
  thrown in /path/to/helpdesk/bootstrap.php on line 369

KevinTheJedi

donnieb

That's not making much sense. But regardless, it's saying it cannot call a non-static method statically so either the PHP version being used is not PHP 8.0 or 8.1 or some of the code is cached and not updated properly. I am fully unable to replicate this issue.

Cheers.

KevinTheJedi

donnieb

It has to be old, cached code somewhere as we completely removed the currentURL() method way back in v1.16.4 with this commit.

Cheers.