Error installing osTicket: mysqli_sql_exception: Unknown database

opositorvlc

I'm trying to install a osTicket setup in my server from the web script but after fill all required fields the page appears in white and the log file shows:
PHP Fatal error: Uncaught mysqli_sql_exception: Unknown database 'osticket' in /var/www/html/osticket/include/mysqli.php:163\nStack trace:\n#0 /var/www/html/osticket/include/mysqli.php(163): mysqli->select_db()\n#1 /var/www/html/osticket/setup/inc/class.installer.php(98): db_select_database()\n#2 /var/www/html/osticket/setup/install.php(52): Installer->install()\n#3 {main}\n thrown in /var/www/html/osticket/include/mysqli.php on line 163

My server configuration:

Ubuntu 22.04.2 LTS
osTicket v1.17.3
PHP 8.1.2-1ubuntu2.11

Thanks.

KevinTheJedi

opositorvlc

This means you don’t have a database with the name 'osticket'. You must first create a database before you install.

Cheers.