Error OAuth2 - Microsoft (fsockopen)

dansyl

Hello,

Our company just switch to Microsoft for mail and other services.
So i am trying ti migrate our Osticket.

With a fresh installation, after following this tutorial Osticket Microsoft Authorization Guide and this one howtohelpdesk how-to-setup-oauth-on-osticket-using-microsoft-365 - https://howtohelpdesk[dot]com/how-to-setup-oauth-on-osticket-using-microsoft-365/, i'm unable to make it work

I had to enter my crendantials at Microsoft, i had to Accept permission, and in return i have a valid token in Osticket. But when i want to enable Email Fetching, i got a error.

cannot connect to host ; error = fsockopen(): Unable to connect to ssl://outlook.office365.com:993 (Connection timed out) (errno = 0 )

osTicket Installation

osTicket Version v1.17.3 (ca95150) — Up to date
Web Server Software Apache/2.4.56 (Debian)
MySQL Version 10.5.18
PHP Version 8.2.4

Could you please enlighten me ?

Thanks

KevinTheJedi

dansyl

PHP 8.2 is not supported yet. Downgrade to PHP 8.1. Also, It's simply saying it cannot connect to the given host and port. Try to telnet from the webserver to see if it can actually make a connection. If it can then you need to start debugging the connection logs to see where it's failing. Could be a firewall, blocked port, restricted outbound SMTP if you are using a hosting provider, etc.

Cheers.

dansyl

KevinTheJedi

Many thanks, it was indeed the firewall.