Auto fill in new ticket

SergioCGB

I work with a small staff & I don't need them to enter their full name, e-mail & department each time they open a ticket. I wanted to find a way to autofill that information. As I started looking at open.php, I noticed these two lines

$vars=$thisclient->getName();

$vars=$thisclient->getEmail();

I'm not a great PHP developer, but it looks like it's trying to fill in the email field with the email of the current client that's logged in - which is exactly what I want to do.

Did I miss a setting, or is this a known bug? Or better yet, what would be the correct way to get the information to be filled out when each logged in user opens a new ticket?

ntozier

Your wording is a little ambiguous. If your staff do not have osTicket logins, the type ahead feature will auto-populate the name and email fields for them when they start to type. There is also a mod here on the forums that also adds phone # (not you can also find the mod on github)