Forgive me as I am not versed with OS ticket, I took over a department who uses this for their ticketing system and the admin who built this has left the company.

OSTicket Version - 1.16.3
Apache Linux 2.4.51
PHP version 8.0.10
Agent and Staff side
LDAP is configured for login.

When I am on the agent side, I can find their user under Agent Panel>Users but no information is displayed. I cannot delete their user, nor modify access. When I attempt to select their user I get a "This page isnt working right now" message.
User can sign into agent side but not create a ticket from agent side. User cannot sign into staff side to create a ticket. When attempting to sign in the user gets a "This page is not working right now message.

Any help on where to look to resolve this would be much appreciated,

    NotUrAverageITGuy

    Review your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

    Cheers.

      5 days later

      You are also running an old version. You should upgrade.

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