Edit ticket to add transcription if email is received with mp3 attached

markf278 · Mar 23, 2023

Hi all,

I'm trying to figure out how to call the whisper api when a new ticket is created and add the transcription to the ticket. I can do this with a script on the server monitoring the attachments directory, if a new .mp3 is added it will call the whisper api and then send an email to the ticketing with the same subject "New voicemail from NUMBER" so its merged into the original ticket... its a bit of a hack.

At first I was thinking maybe a stored procedure in the database, but I'm just reading through the OSTicket code on Github and it looks like it would make a lot more sense to just add this call + ticket update to the php code... what I don't know is what php code runs when a new ticket is created via email, figured I'd ask here as someone has likely figured this out already.

Thanks!

KevinTheJedi · Mar 23, 2023

markf278

Every creation avenue winds up calling Ticket::create().

Cheers.

markf278 · Mar 24, 2023

KevinTheJedi Thanks for that, I actually pasted my initial message into GPT4 and it was able to solve it for me, see below, not sure if its 100% correct regarding how to add this feature as a Plugin so that there are no issues with upgrades:

Initial question:

How do I create that as a Plugin:

stefanclark · Jun 18, 2023

Not sure if you solved this. See https://github.com/stefanclark/osticket-speech2text/ which uses Azure Speech service.

It wouldn't be too difficult to update the code to use another another transcription API

Edit ticket to add transcription if email is received with mp3 attached

Mmarkf278

KevinTheJedi

Mmarkf278

Sstefanclark