Hello all
Recently, we started having some problems where our client doesn't receive a reply to a ticket.
It started with just one client, but now there are two clients with that problem.
We have a supervisor for each client, and they received the email informing that we hade sent a response.
This is very inconsistent because they receive most of our answers. All the replies that our customers didn't receive were very small (just some text asking for some more information about a ticket), so limit sizes in smtp server and our osTicket configuration shouldn't be a problem.
Is there any way I can try to find where the problem is (like debug logs or something)?
Can I configure our server with more logs so that we can find the solution?
Our version is:
Thank you for your help
Nuno