Method for displaying number of linked tickets as a column

bmuhle01

Hello all,

I am working on configuring OSTicket for my organization. One of the requested modifications that I make is to display the number of linked tickets in line with a given parent ticket as a column, that way we can sort by it. Is there a way natively to do this? If not, any direction in making work from the backend would be great. I'm not well-versed in php, especially not this style of implementation. The screenshot below should show the types of columns I would want the number in-line with.

I am on v1.17.2

KevinTheJedi

bmuhle01

Yes, Admin Panel > Settings > Tickets > Queues. Click your desired Queue, click Columns, click the "Add a Column" dropdown, choose "Add New", set the Primary Data Source to Linked, add a Name, click Save, click Add next to the dropdown, rearrange your columns as desired, Save Changes. Once you do this the Queue should show the new column with the count of Linked Tickets.

Cheers.

bmuhle01

KevinTheJedi
Hey Kevin! Sorry it took me some time to get back to you. It appears the Linked criteria only results in a binary Yes/No when selected rather than a count of the linked tickets. Any thoughts on how to get around this?

KevinTheJedi

bmuhle01

You’d have to customize the code or see if there is a Queue Annotation available for Linked Tickets Count.

Cheers.