Reopened Tickets always get assigned even it is disabled

A.Riber

Hi,

in the menue "Settings" - "Tickets" I have deactivated the function "Auto-assign reopened tickets to the last available respondent."

So according to my understanding any reply that comes into the ticket system should not be assigned to any person.

But right now it always gets assigned back to the person that replied last.

Is there any way to change it manually? Or any idea why this function does not seem to have any effect?

ntozier

It sounds like a bug that you should report on github. 1.6 used to clear the assigned to field when a ticket was closed (by default), 1.7 assigns the ticket to the person that closes it. It may just be that the re-open code needs to be tweaked and/or have additional options. Or it could be working as intended. :)