Form field only "fillable" by agent but viewable by end-user

JuVDC

Hey I am struggling with this config...

I would like to have some agent-only fields that would be not show up in the ticket form when the end-user is filling it it. But once the form has been submitted, the field would viewable by the end-user on the ticket page...

Is this possible at all??

KevinTheJedi

JuVDC

Not at this time, no. But hopefully something we can look at with v2.0 with new granular permissions.

Cheers.

JuVDC

I was wondering, is there a way perhaps via injected CSS to hide that specific field? I see that each field have some attributed ID but it all seems to be re-genarated for each end-users...

KevinTheJedi

JuVDC

It's encoded based on the session to prevent people from guessing field names. You can try but it'd be near impossible if relying on ID.

Cheers.