Cant delet the ticket even i have permission

hussain

Hi Team few of the tickets unable to delete when user chosen " Report a problem option "

KevinTheJedi

It seems like you don't have the permission to delete them. Also, the fact that the Help Topic is not clickable (ie. inline editable) is weird.

Cheers.

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)
Does the Agent account have the DELETE permission on the Department the ticket is in?
Do you have the DELETE verb enabled in the webserver?