A followup question is to ask if ChatGPT is correct when it told me to hard wire the link everwhere it's needed or if it's wrong and {link} can be set in a PHP file (or elsewhere). ChatGPT does not know of versions after 1.15 if that matters. ChatGPT wrote:
If you want to change the link to "web.org" instead of "web.org/support", you can modify the email template and replace the variable {link} with the desired URL "http://web.org".
Here are the general steps you can follow:
Login to your osTicket admin panel as an administrator.
Navigate to "Admin Panel" -> "Emails" -> "Templates".
Locate the template that you want to modify and click on the "Edit" button next to it.
In the editor, locate the section where the link is defined. This could be in the HTML code of the email or in a PHP variable that defines the link.
Replace the variable {link} with the URL "http://web.org".
Click "Save" to save your changes to the template file.
After you have modified the template file and saved it, any new emails that are sent using that template should use the corrected link "http://web.org". Note that if there are other templates that also use the {link} variable and you want those links to also point to "http://web.org", you will need to modify those templates as well.
