Source of email send by osticket looks like that :
From: =?utf-8?Q?[Example]=20Customer=20service?= helpdesk@example.pl Subject: =?UTF-8?Q?Re:=20test2=20[#173295]?= In-Reply-To: 0f7e027e-7e12-c770-0ce3-fd1557b7b1b7@example.pl References: 0f7e027e-7e12-c770-0ce3-fd1557b7b1b7@example.pl X-Mailer: =?UTF-8?Q?osTicket=20Mailer?= To: =?utf-8?Q?d?= admin@example.pl
Google and other mark that email as potential spam because it shows that "From" is wrongly formatted. I would expect something like that:
From: [Example] Customer service helpdesk@example.pl Subject: Re: test [#173295] In-Reply-To: 0f7e027e-7e12-c770-0ce3-fd1557b7b1b7@example.pl References: 0f7e027e-7e12-c770-0ce3-fd1557b7b1b7@example.pl X-Mailer: osTicket Mailer To: admin@example.pl
So there is problem with email formatting using utf-8. Does anyone knows how to resolve that problem? Thanks in advance
celyt
You need to upgrade to v1.17.2 and ensure SMTP is setup properly. You also need to make sure the Email's Name doesn’t contain any special characters.
Cheers.
KevinTheJedi I am using the newest version of osticket and my SMTP is setup properly. Also my email name doesn't contain any special characters. I have already recreated this using v1.14 (https://hub.docker.com/r/campbellsoftwaresolutions/osticket) and it's working fine. btw I am running osticket using docker (this image https://hub.docker.com/r/devinsolutions/osticket).
Cheers
I would not recommend using that docker image as it was not developed by the core team, rather a community member. I’ve also heard of countless issues with this image so I would recommend installing the normal way and retest.
