Hi all
When attempting to print a ticket that originated in a html email it will timeout after 30 seconds and give a error 500. When printing a ticket that originated from a plain text email, it prints just fine.
System specs - Running in proxmox container
Ubuntu 22.01
10gigs of ram
cpu=4
I get the Error 500 blank page when attempting to print. After reviewing the log files there was nothing but an error for
Osticket_error.log:
[Wed Feb 22 11:17:55.577829 2023] [proxy_fcgi:error] [pid 471] [client 192.168.200.129:8626] AH01071: Got error 'PHP message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/osTicket/upload/include/mpdf/vendor/mpdf/mpdf/src/Image/Bmp.php on line 143', referer
Thinking that was a read/wright error i created a /phptemp directory and did a chown 777 and then adjusted the php temp directly to this folder. The attempted to run the same print. Samer error. But can confirm mpdf is righting files to the directly. But every time i attempt to print i get a white background page for 30 seconds then it times out and i get the 500 error.
Putting the error logs in osticket to debug only shows me my cron jobs. The system is otherwise fully functional.
Any help would be appreciated.