Spam emails

mgranit

I set up the email configuration and it is successfully working. My domain is a Gmail account and when a user submits a ticket from another Gmail account it all works fine. However, when an outlook email submits a ticket the confirmation is sent to spam.

KevinTheJedi

mgranit

Are you using SMTP for outgoing mail? If so, is that passing? Can you check your system logs in the Admin Panel > Dashboard to see if there are any Mailer Errors? Can you check to see why it wound up in spam? If all else fails you’ll need to contact your mail provider to see why it’s going to spam. Maybe you’re on a blacklist that MS is using and it’s seeing it as spam. There are really endless reasons why this can happen so we need more information to better assist you.