Hi,
Past week i've been busy setting up osticket in a test environment.
At the moment i got a a couple mods running.
Right now, i am looking at changing the information required when creating a new ticket using the ticket form.
There is an option to enter a phonenumber. What i want is to change the format of that number. We have internal numbers at the office with only 3 numbers: 123, 456, 321 etc etc. But for this field you have to add an actual several digits number. Seeing as we have multiple offices, each with their own external phone number, i want to change the format of this form so it accepts both internal and external.
Where can i find this option, and how can i change it to accept all kinds of phonenumbers?
With kind regards.
EDIT:
My apologies, right after creating this topic i did another search on google and found the following:
http://osticket.com/forums/showthread.php?t=718(http://osticket.com/forums/showthread.php?t=718)
By user Chris:
I actually commented this right out in the code so they can type anything into the phone field...
In the include/class.validator.php I did this
PHP Code:
case 'phone':
case 'fax':
/* if(!$this->is_phone($this->input)) */
/* $this->errors=$field; */
break;
I know it's a real hack job but it works well.
This topic can be closed.
