OSTicket currently has a way to set the Reply-To email, but no way to set a Reply-To name on email ingestion. This causes the account name to be duplicated over and over based on whatever the initial account was from the receiving email, just with a different email attached to the account. Which also makes it slightly more confusing to reply to.
Example:
A web form sends an email as Bob - bob@example.com
The form is filled out with required fields for both full name and email and is sent to the mailbox for ingestion.
A user submits the form and entered a full name of John Doe and an email of jdoe@example-different-domain.com
OSTicket ingests the email, creating a new account with the reply-to email of jdoe@example-different-domain.com, but the account name is still for Bob.
This causes the ticket to display "Bob" in the "From" column when it should be John Doe.
