0Auth2 Token keeps failing to refresh

ARMScotty

Hi all,

So my 0Auth2 Token kept expring and i wanted to see why it wasn't refreshing it so i did manually from cmd and got this error:

PHP Fatal error: Uncaught Error: Call to a member function getName() on null in phar://C:/inetpub/wwwroot/Helpdesk/include/plugins/audit.phar/class.audit.php:746
Stack trace:
#0 C:\inetpub\wwwroot\Helpdesk\include\class.signal.php(98): AuditEntry::auditObjectEvent()
#1 C:\inetpub\wwwroot\Helpdesk\include\class.config.php(132): Signal::send()
#2 C:\inetpub\wwwroot\Helpdesk\include\class.config.php(140): Config->update()
#3 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(1344): Config->updateAll()
#4 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(925): EmailAccountConfig->updateInfo()
#5 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(944): EmailAccount->updateOAuth2AuthCredentials()
#6 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(883): EmailAccount->updateCredentials()
#7 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(761): EmailAccount->getOAuth2AuthCredentials()
#8 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(733): EmailAccount->getCredentials()
#9 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(721): EmailAccount->getFreshCredentials()
#10 C:\inetpub\wwwroot\Helpdesk\include\class.email.php(474): EmailAccount->hasCredentials()
#11 C:\inetpub\wwwroot\Helpdesk\include\class.mailfetch.php(234): EmailAccount->isActive()
#12 C:\inetpub\wwwroot\Helpdesk\include\class.cron.php(25): osTicket\Mail\Fetcher::run()
#13 C:\inetpub\wwwroot\Helpdesk\include\class.cron.php(110): Cron::MailFetcher()
#14 C:\inetpub\wwwroot\Helpdesk\include\api.cron.php(19): Cron::run()
#15 C:\inetpub\wwwroot\Helpdesk\include\api.cron.php(40): CronApiController->run()
#16 C:\inetpub\wwwroot\Helpdesk\api\cron.php(23): LocalCronApiController::call()
#17 {main}
thrown in phar://C:/inetpub/wwwroot/Helpdesk/include/plugins/audit.phar/class.audit.php on line 746

I'm hoping that this is why the Auto cron schedule job hasn't been refreshing the token
Anyone got any idea's about this one as i only have very basic knowledge within PHP

TonyO

It looks like the same issue as this thread.
Just FYI. It doesn't make sense to me, but one person disabled his Helpdesk Audit plugin. He says that allowed his php task top start updating his tokens.
As you can see in the thread, we haven't replicated the issue which makes it difficult to solve. Please have a look at your event log, osTicket logs, etc. and post any errors that may help identify the cause. And any info on your setup that may help developers replicate it will be most helpful.

ARMScotty

TonyO so turned helpdesk Audit off and straight away my token refreshed so i will keep an eye on it and let you know in 24 hours as that would of been the longest it has lasted without having to be manually refreshed

ARMScotty

24 Hours later and its still working
Thank you @TonyO for your help

KevinTheJedi

ARMScotty

You should upgrade to v1.17.2 (if you haven’t already) and install the latest version of the Audit plugin. To further that statement you should upgrade any plugins you have installed.

Cheers.