Hi,
I am seeing a strange issue whereby an admin would initiate a "Send Password Reset Email". The user will get an email with the URL login.php/pwreset.php?token=XX . They click that link and have access again, but there is no option to reset the password. They go into their profile and under Access Credential, its still asks for "current password". Why is it that if they are on the page to reset, they won't know the current password? I left it blank and did nothing.

system:
Server Information
osTicket Version v1.16.5 (b48bf7e) — Up to date
Web Server Software Apache
MySQL Version 5.7.41
PHP Version 8.0.28

    ACE2232

    Sounds like either the link expired or something else is going on. You can check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

    Cheers.

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