Opening tickets via sms (mms) strips the text of the message

eastcoast

Hi All,

Sending a text message to my support email opens a ticket, but the text included in the message is stripped from the ticket. I've attached screenshots below (one in this message, the other in the second post due to upload limits).

The first screenshot shows what my cell provider actually sends when you text to email. It's an image composed of many small bits with the text displayed in the middle.

The second screenshot shows what is displayed in the tickets management console.

Is this a problem of my cell provider using a silly image-based system, or is it a limitation of osTicket? It's important that my users are able to text to open a ticket.

Thanks!

osTicket sms ticket (Custom).PNG

eastcoast

Second image

Here's the second screenshot.

osTicket sms ticket view (Custom) (Custom) (Custom) (2).PNG

ntozier

Is this a problem of my cell provider using a silly image-based system, or is it a limitation of osTicket?

I would say that its a problem of your cell provider using a silly image-based system.

Can you post a copy of the email your provider sends out with full headers?

eastcoast

I would say that its a problem of your cell provider using a silly image-based system.
Can you post a copy of the email your provider sends out with full headers?

I think you're almost certainly right. Something's come up though and I've got to put this on the back burner; I'll look into this again next week. Thanks for helping!